Refund policy

Refunds & Returns Policy

At Official Benny Jay Merchandise, every item is made to order just for you. As we use on-demand production through trusted partners like Printify, our returns and refund process works a little differently than traditional stores. Here's how it goes:

If Your Item Arrives Damaged, Misprinted, or Incorrect

We’ve got you covered!

• What to do: Email us at info@bennyjay.com within 7 days of receiving your item.

• What we need: A photo clearly showing the issue, along with your order number.

• What happens next: We’ll work with Printify to get you a free reprint or full refund.

Wrong Size / Change of Mind

Because each item is custom-printed, we cannot offer refunds or exchanges if:

• You ordered the wrong size

• You changed your mind

• You prefer a different color or style after receiving it

Order Didn’t Arrive

If your order says “delivered” but didn’t show up:

• Check your mailbox, neighbors, or local delivery office first.

• Still missing? Reach out to us — we’ll help track it down and explore solutions.

Returns

We don’t currently accept physical returns for on-demand items. However:

• If a package is undeliverable (wrong address, refused delivery), it may be returned to Printify’s facility or to a custom return address we’ve set up.

• In special cases, we may manually handle a return — if so, we’ll contact you to coordinate.

Refund Timing

• Approved refunds are usually processed back to your original payment method within 28 business days.

• Refunds are only issued in cases of misprint, damage, or delivery error.

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Summary

• We want you to be happy with your merch.

• We’ll replace or refund anything that arrives damaged or incorrect.

• For all other cases, please contact us and we’ll work with you personally.